Computer Maintenance Plan
2457 N. 29 Rd. Cadillac, MI 49601 Phone: 231-920-3263 Web: www.eRemoteSupport.com Email: NFCS@carrinter.net
NOTICE
To whom it may concern, We are a local computer repair business who have been fixing and building computers for 15 years. We offer a Computer Maintenance Plan which keeps your computer(s) running smoothly and helps prevent computer problems before they happen, giving you peace of mind. If a computer receives proper and regular maintenance, it can add years to its lifetime. For some of the other businesses we have computer maintenance plans with, we perform the following tasks on their computers: Apply any service packs or critical security updates that need to be installed to help ward off potential hackers Verify that your Antivirus is up to date, functioning correctly and to view virus activity logs. Purge Temporary Internet Files and Windows Temp Files which can slow down your computer and fill up hard drive space. Scan and Remove any Viruses, Adware and Spyware. Verify that backups are working correctly by restoring a file. Check the health of hard disk drives, the capacity and the amount of usage. Add any programs that are needed but are not installed, uninstall programs that are no longer used and prevent un-needed programs from auto-starting when the computer starts which makes it run faster. Address any other specific issues that do not warrant a specific visit. A customized task list will be created to suit your business to ensure the key areas are being addressed during each visit. We understand that you and your employee’s time are valuable. We will work around your schedule when performing these services and much of our work can be done remotely or after hours. Cost: Our monthly maintenance package consists of us visiting your office once a month and performing the tasks listed in this document and more. Our normal service rates are $75 an hour. With a maintenance plan, if we have to come to your office outside or scheduled visits you will receive a discounted price for that visit. Remote: We also have the ability of remotely connecting to your computer to resolve problems that would not need to be done onsite. Cost: This price is based on the amount of computers, servers and users your business has.
FREQUENCY	RESPONSIBILITY	COST
Monthly	Perform checklist on all network devices & computers	$120.00 for 5 computers
As Needed	Correct Current Problem	$60.00 per incident